Statement of Commitment to Accessibility
MMIST is committed to ensuring equal access and participation for people with disabilities. We believe in integration and are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Ontario’s accessibility laws.
As an organization, we are dedicated to providing our services and conducting our business in a manner that respects the dignity and independence of people with disabilities. Our commitment includes the following actions:
- Training: We will provide training to employees, volunteers, and other staff members on Ontario’s accessibility laws and on the Human Rights Code as it pertains to people with disabilities. Training will be provided in a way that best suits the duties of employees, volunteers, and other staff members.
- Accessible Customer Service: We will strive to provide fully accessible services to our clients and customers. This includes accommodating individuals with disabilities by providing accessible formats and communication supports upon request and ensuring that our staff is trained to communicate with people with various types of disabilities.
- Information and Communications: We will communicate with people with disabilities in ways that take into account their disability. We will also make our website and other communications accessible, ensuring that our information is available in accessible formats and with communication supports upon request.
- Employment: We will provide accommodations for employees with disabilities and will ensure that our recruitment, assessment, and selection processes are fair and accessible. We will work with employees to develop individual accommodation plans and provide accessible formats and communication supports for information needed to perform their job.
- Feedback Process: We will establish a process for receiving and responding to feedback about the way we provide services to people with disabilities and will make information about this process readily available to the public. Feedback will be addressed in a timely manner and will be accessible to people with disabilities.
- Accessibility Plans: We will develop, implement, and maintain multi-year accessibility plans outlining our strategy to prevent and remove barriers and meet our requirements under the AODA. These plans will be reviewed and updated at least once every five years.
MMIST is committed to developing policies and practices that respect and promote the dignity and independence of people with disabilities. We welcome and encourage feedback on how we can improve our accessibility practices.
For more information, please contact:
Heather Hillier
Director of People and Culture
humanresources@mmist.ca
613-723-0403 ext. 143
MMIST Multi-Year Accessibility Plan
Introduction
MMIST is committed to ensuring accessibility for people with disabilities by identifying, removing, and preventing barriers to participation. This Multi-Year Accessibility Plan outlines our strategy to improve opportunities for people with disabilities and to comply with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).
Statement of Commitment
MMIST is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity and are dedicated to meeting the needs of people with disabilities in a timely manner. We will do so by meeting our accessibility requirements under Ontario’s accessibility laws.
Accessible Customer Service
Objective: Provide fully accessible services to our clients and customers.
Action Items:
- Train staff on how to interact and communicate with people with various types of disabilities.
- Provide accessible formats and communication supports upon request.
- Ensure service animals and support persons are accommodated in all public areas.
- Develop and implement a process for receiving and responding to feedback on accessibility.
Information and Communications
Objective: Ensure all communications and information are accessible to people with disabilities.
Action Items:
- Make our website and online content conform to WCAG 2.0, Level AA.
- Provide accessible formats and communication supports for public information upon request.
- Ensure that feedback processes are accessible to people with disabilities by providing or arranging for the provision of accessible formats and communication supports.
Employment
Objective: Create an accessible and inclusive workplace.
Action Items:
- Review and modify recruitment processes to ensure accessibility for people with disabilities.
- Develop individualized accommodation plans and return-to-work processes for employees with disabilities.
- Provide accessible formats and communication supports for employees with disabilities.
- Train employees on Ontario’s accessibility laws and the Human Rights Code as it pertains to people with disabilities.
Training
Objective: Educate staff about accessibility and their responsibilities under the AODA.
Action Items:
- Provide training to all employees, volunteers, and other staff members on the requirements of the AODA and the Human Rights Code as it pertains to people with disabilities.
- Ensure that training is appropriate to the duties of employees, volunteers, and other staff members.
- Keep a record of the training provided, including the dates and the number of individuals trained.
Review and Monitoring Process
MMIST will review and update this Multi-Year Accessibility Plan at least once every five years. We will monitor the progress and implementation of the plan to ensure that we are meeting our accessibility goals and compliance requirements.
Contact Information
For more information about this accessibility plan or to request an accessible format of this document, please contact:
Heather Hillier
Director of People and Culture
humanresources@mmist.ca
613-723-0403 ext. 134
Feedback Process
We welcome and encourage feedback on how we can improve our accessibility practices. Feedback will be addressed in a timely manner and will be accessible to people with disabilities.
Date of Implementation: August 16, 2024
Next Review Date: August 16, 2029
